Shipping policy

Shipping Policy

We currently ship to addresses in the United States. Here is what to expect after you order.

When it arrives. Most orders arrive 9 to 15 business days after you place them. That includes the time we take to prepare and pack your order. Your order ships from our fulfillment partner overseas, so it takes a little longer than a package from a US warehouse.

Tracking. As soon as your order ships, we email you a tracking number and a link. It can take a short while for the first update to show.

Shipping cost. Shipping is free on orders over $40. Under $40, the cost is shown at checkout before you pay.

Duties and taxes. Import duties and taxes are already included. You won't pay anything extra when the package arrives.

One package. Items in the same order usually arrive together in one package. If your order includes our digital guide, it is emailed to you right after you order.

Check your address. Please check your address before you pay. If you need to fix it, write to us within 24 hours of ordering with your order number and the correct address. Once an order has shipped, the address can't be changed. If a package comes back to us because of a wrong address or because it wasn't picked up, we can send it again. A re-delivery fee may apply.

If it's late or lost. If your order hasn't arrived after 20 business days, write to us and we'll look into it right away. If a package is lost or arrives damaged, we'll send a replacement or refund you.

If tracking says delivered. If tracking says your package was delivered but you can't find it, check around your home and with your neighbors, then write to us within 7 days. We'll check with the carrier.

Questions. Email hello@winceless.com. We answer Monday to Friday.

Winceless, 5830 East 2nd St. PMB 92743, Casper, WY 82609, USA (mail only, not a returns address).

Last updated: October 21, 2026